The decision was made by New Victoria Hospital, in response to NHS England's offer to extend the current contract term.

New Victoria Hospital notified NHS England on 28 May 2026.

New Victoria Hospital will not deliver masculinising genital surgery after 30 November 2026.

Between now and 30 November 2026, decisions about who will be admitted to New Victoria Hospital for surgical interventions will be determined by the expert surgical team at New Victoria Hospital.

Your referral will stay with the NHS Gender Dysphoria National Referral Support Service. NHS England is working with providers to determine what happens next.

At the moment, we do not have any more information or a timescale for further updates. As soon as we receive confirmed information from NHS England, we will let you know.

There are no further updates at the moment about New Victoria Hospital. Please keep checking our website for the latest information, as updates will be added here when they become available.

We understand that receiving a general letter rather than a personalised one may have felt upsetting or impersonal. However, in the interests of transparency and timeliness, we wanted to communicate the news in a timely and appropriate way. We sent the same update to everyone affected so that all patients would receive the important information at the same time.

As the national referral service for gender-affirming surgery, we are committed to keeping patients informed and supported throughout their referral journey. We wanted to make sure patients were told as clearly and quickly as possible.

• Please be advised that Chelsea and Westminster Hospital NHS Foundation Trust (C&W) continues to provide masculinising genital surgery.
• We have been advised that NHS England is currently in discussions with providers about next steps. As soon as we receive any further updates, they will be added to this website.

Unfortunately, there is currently a long waiting time for masculinising genital surgery. Also, masculinising genital surgery involves multiple stages, which makes it difficult to estimate timelines.

In recent years NHS England, with the support of international experts, has mobilised a new service at Chelsea and Westminster Hospital NHS Foundation Trust. Patients who are on the national waiting list and who have waited the longest are being offered the Chelsea and Westminster Hospital NHS Foundation Trust service.

We are sorry we are unable to offer a timescale for when you will be seen, but please be assured we will contact you as soon as you approach the top of the waiting list.

Please see this link which gives advice, Going abroad for medical treatment - NHS .

If you email us, we need to confirm your identity, find the correct patient record, and upload any queries you have and the response we provide.

We know that long waiting times can understandably cause anxiety and distress.

If you require support relating to your gender dysphoria, contact the adult gender service that made your surgical referral and ask for an appointment with your named professional or lead clinician.

We have gathered some additional resources that may provide support:

• NHS Live Well
• NHS Better Health
• Samaritans is an organisation you can ring at any time of the day or night. They will help you and listen to how you are feeling. You can call them on 116 123 or visit the Samaritans website .
• National Suicide Prevention Helpline provides support 24 hours a day, 7 days a week for anyone experiencing suicidal thoughts. Call 0800 689 5652 or visit the National Suicide Prevention Helpline website .
• Hub of Hope is the UK's largest mental health support directory. Whether you want to find a service to help you feel better or you want to support someone who is struggling visit the Hub of Hope website .

There are three ways you can make a complaint, depending on what your concern is about. You should only complain through one option.

1. If your complaint is about the care or treatment you have received from a provider, please contact that provider directly using their complaints process.
2. If your complaint is about the referral service, please contact our team at agem.gdnrss@nhs.net and we will explain the next steps.
3. If your complaint is about waiting times, please direct your complaint to NHS England. Details on how to do this are available on the NHS England feedback and complaints about NHS services page .