Frequently Asked Questions

Referral and eligibility

Who can access NHS adult gender services?

NHS adult gender services are for adults aged 18 or over who are registered with a GP in England.

How can I be referred?

You can be referred to NHS adult gender services by your GP or by another NHS healthcare professional. As an interim measure, which will change, all referrals should be made to the Gender National Referral Support Service using the referral form of the Gender Clinic of choice. These can be sent by the GP or NHS healthcare professional to agem.agsreferrals@nhs.net

This email address is for referrals only, please use the Contact Us Form link on the Contact Us page if you have any additional questions.

My GP will not refer me. What can I do?

If your GP is unwilling to make a referral, you can ask for a second opinion from another GP at the same practice.

Waiting times

What happens to existing Gender Clinic referrals being combined with the National Waiting List?

Patients will be transferred onto the National waiting list over the next few months and patients will remain on the waiting list for the clinic they were originally referred to. In cases where an individual has been referred to more than one clinic, they will be offered the choice of which clinic they prefer to remain on the waiting list for.

The date you were referred to your chosen clinic is the date that will be used to determine your position on the waiting list and your waiting time. Referral dates for individual clinics cannot be altered.

Where am I on the National Waiting List?

We are currently in the process of transferring current referrals onto the national waiting list and are not in a position currently to indicate where you are on the list. Once we have received your referral details, we will send you an acknowledgement. At that point, we recommend visiting our website to update any personal information that may have changed and to submit a request via the form on the Contact Us page if you have any additional questions.

Can I be moved higher up the waiting list?

No. Referrals cannot be escalated or prioritised, as they are processed in referral date order.

Hormones and prescribing

Can I get advice about hormones?

Your gender clinic and GP will make decisions about hormone treatment with you. The NHS strongly advises against buying hormones from unregulated sources, including online providers that are not registered with UK health regulators, due to safety concerns.

I am already on private hormones. What happens when I join the NHS pathway?

If you are taking hormones prescribed privately, please make sure your GP is aware. The NHS advises caution when using medicines from unregulated providers. You can discuss this further with a clinician once you are seen by the Adult Gender Service.

Treatment and services

What support and treatments can I expect once I am in a gender service?

Once you are seen by a gender service, they will work with you to agree a care and treatment plan based on your individual needs.

Treatments may include:

  • Assessment for Hormone therapy or other medical interventions
  • Voice and communication therapy
  • Specialised psychological support

Your first appointment

What happens after my referral is sent?

NRSS will email you to confirm when your referral has been sent to an adult gender clinic, the service will then contact you in due course to organise your first appointment.

What will happen at my first appointment?

Please visit your preferred gender clinic’s website for information about what to expect at your first appointment.

Will my appointment be in person, by video or by telephone?

The way appointments are offered can vary and may depend on your needs. Appointments can be offered face to face or via video call.

About us

Who are you, and how are you different from the gender services?

Please see Patients and Carers.

Mental Health

Can I talk to someone about my mental health?

Please contact your GP to talk about how you are feeling and whether a referral to mental health services would help. More information can be found here: Where to get urgent help for mental health - NHS.

I am feeling depressed or struggling.

Please contact your GP to talk about how you are feeling and whether a referral to mental health services would help. More information can be found here: Where to get urgent help for mental health - NHS.

I am thinking of Self-harming.

Please contact your GP to talk about how you are feeling and whether a referral to mental health services would help. More information can be found here: Where to get urgent help for mental health - NHS.

I am thinking of ending my life.

Please call 111/999 or go to A&E now.

I have mental health problems. Can I still be seen and treated by an Adult Gender Service?

Yes, however there will be an expectation for other mental health problems to be well managed ahead of any diagnosis and treatment of gender dysphoria.

While you wait

What support is available while I wait to be seen?

The support you will receive whilst waiting can be found using the following link Patients and Carers.

My Clinic Preference has changed, what should I do?

When you approach the top of the waiting list, we will contact you and this can be discussed at this point.

Surgery

How can I get surgery?

You will need to wait until you are seen by the NHS Adult Gender Service. If you are considering surgery, you can discuss this with a clinician at the appropriate time.

Name change and legal matters

How do I change my name?

You can change your name by deed poll. Once this is complete, please update your details with us here: Contact Us. You should also contact your GP practice, as they can update your NHS National Record with your new name.

Travel costs

Can I claim help with travel costs?

You may be able to get help with travel costs if you receive qualifying benefits or are on a low income. More information about this can be found here: Healthcare Travel Costs Scheme (HTCS) - NHS.

Private care

Can I be seen privately, or use a private diagnosis?

You can choose to access private care. However, a private diagnosis does not replace the NHS assessment process or reduce waiting times for NHS-funded care.

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